Contact for all Online purchases
Our office hours are 9am till 6pm, 7 days a week between the 23rd November and 23rd December.
You may contact us by phone or email.
Change delivery date: As long as it is more than 48 hours, we will change your delivery date.
Refunds: reason for refund and include your order ID. Full refunds are provided only 48 hours before delivery.
Change Christmas tree size: request a change of Christmas tree size, 48 hours prior to delivery.
What time will the Christmas tree be delivery? We are unable to estimate a delivery time prior to the actual delivery day, if you have chosen an installation, the driver will call you prior to arrival.
Take orders over the phone only: Credit Card (Visa and MasterCard) only. Call the (03) 900 60 200
Delivery outside our boundaries: We do our best to delivery to all of the areas, if your area is not showing up, email us with your address and preferred day of delivery.
Complaints: send photos of your Christmas tree and describe your concern.
If you have forgotten or changed your mind and want to add any of the following, please have your Order number ready:
Buy Christmas tree stand: buy stand here to have it delivered together with your Christmas tree
Buy installation service: purchase installation service here for your Christmas tree
Buy collection service: You can purchase collection service here. Collection service is only for Christmas trees from Dandenong Christmas tree farm.