Delivery Policy

Delivery Policy for https://www.DandenongChristmasTrees.Online

At Dandenong Christmas Trees Online, we strive to provide a seamless delivery experience for all our customers. Please familiarise yourself with our delivery policy outlined below:

Free Delivery within Melbourne Metropolitan Area: All orders placed through our website include free delivery within the Melbourne Metropolitan area with the exception of CBD postcode 3000 and 3008. We make every effort to deliver your Christmas tree on the specific day you have chosen during the ordering process.

Delivery on Your Chosen Day: Depending on the demand for orders, we will deliver the tree to your specified address on your chosen delivery day. In the event that we are unable to deliver the Christmas tree on the specified date, we will promptly reach out to you using the contact details provided.

Exact Time of Delivery: Please note that with our free delivery service, we are unable to arrange for an exact delivery time. However, in certain circumstances, we may be able to provide you with a general guideline for the delivery window.

Delivery when You’re Not Home: If you are not available on the delivery day, we will make every effort to contact you. If we are unable to reach you, we will safely leave the Christmas tree in front of your property. If you have provided a bucket of water, we will place the tree in it. For customers who have requested installation and cannot be contacted, we will set up the tree in the front yard if it is safe to do so. Please note that a re-delivery fee may apply in such cases.

Delivery Outside Melbourne Metro: We can arrange delivery outside the Melbourne Metro area for an additional fee. However, we cannot guarantee delivery on your chosen day for areas outside Melbourne Metro. Please contact us to inquire about the delivery options and availability in your area.

Collection of Christmas Trees: If you wish to have your Christmas tree collected after the season, you can purchase the collection service at checkout. Please ensure that you place the tree on the nature strip during the specified collection dates. Failure to do so may result in us being unable to collect the tree. Alternatively, you can check with your local council for their hard rubbish or green waste collection days.

Melbourne Metropolitan Limitations: Our delivery within Melbourne Metropolitan is subject to certain limits and boundaries.

Next Available Delivery Day: We deliver every day. In the event that we are unable to deliver in your area on your chosen day, we will schedule the delivery for the next available day.

For any further questions or concerns regarding our delivery policy, please don’t hesitate to contact us. We are here to assist you.

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