Delivery Policy

Delivery Policy for https://www.DandenongChristmasTrees.Online

All orders for Dandenong Christmas trees online include Free delivery 7 days a week as per our delivery date availability shown .

Free delivery is made within Melbourne Metropolitan* area and we will do our best to deliver on your chosen day*. 

Delivery made on your chosen delivery day

Depending on our demand for orders, we will deliver the tree to the address on your chosen day. If we are unable to deliver the Christmas tree within the date specified, we will contact you via your details provided.

Exact time of delivery

Exact time of delivery can not be arranged with our FREE delivery, however in some circumstances we may be able to give you a guide line time.  

Delivery when you are not home

We will try contacting you if needed on the delivery day, however if you are not contactable, we will leave the Christmas tree in-front of your property if safe to do so. When a bucket of water is provided, we will leave the Christmas tree in it. When an installation is requested/purchased and we are unable to contact you, we will setup the Christmas tree for you and leave it in the front yard when safe to do so. A re-delivery fee may be be incurred.  

Delivery outside Melbourne Metro area 

Delivery outside Melbourne Metro* areas is possible for an extra delivery cost. We can deliver anywhere within Australia for additional cost, although we reserve the right to do so. We can’t guarantee your chosen delivery day if out side of Melbourne Metro area.

Collection of Christmas trees after the season

You may purchase at checkout a collection of your Christmas trees in January the following year.

The Christmas tree will have to be left out on the nature strip during our specified dates of collection. Make sure to check the collection timetable.

If the Christmas tree is not left out on the nature strip during our specified collection date, we will not be able to collect the Christmas tree. 

You may also check with your council if they have a hard rubbish collection or green waste collection day to pick up your Christmas tree.

*Melbourne Metropolitan

This is bound by our limits of Melbourne Metropolitan. 

*Chosen days

We deliver everyday and in the circumstances we do not delivery in your area, we will deliver on the next available day. 

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