Terms and Conditions

At Dandenong Christmas Trees Online, we want to ensure transparency and clarity regarding our products and services. Please read our Terms and Conditions below:

  1. Natural Variations: Christmas trees are naturally grown, resulting in each tree being unique in its shape, size, and appearance. We celebrate the natural diversity of our trees.
  2. Pricing: All prices displayed on our website are in Australian Dollars (AUD) and are final. Any additional charges or fees, such as delivery surcharges for CBD, out of Metro, or special areas, will be clearly stated.
  3. Grade A Quality: Our Christmas trees are carefully selected by the farmer, ensuring Grade A quality and exceptional standards. While the images on our website showcase examples from Dandenong Christmas Tree Farm, please note that each tree will have its own unique characteristics.
  4. Insect Control: To maintain the highest quality, we take great care in spraying our trees to prevent insects. However, as Christmas trees are a natural product, it is possible to find some insects. We recommend spraying the tree at home with a can of pesticide as an additional precaution.
  5. Free Delivery and Optional Collection: All orders placed through Dandenong Christmas Trees Online include free delivery within the Melbourne Metropolitan area, unless otherwise stated. We also provide the option for tree collection. Please refer to our delivery and collection policies for more information.
  6. Delivery Timeframe: We aim to deliver your Christmas tree within 2 days within the Melbourne Metropolitan area, unless otherwise specified by us or requested by you. Rest assured, we strive to make your delivery experience as prompt and efficient as possible.

By engaging with our website and placing an order, you agree to abide by these Terms and Conditions. Should you have any questions or concerns, please do not hesitate to contact our customer service team.

For Delivery Policy please click here. 

For Returns & Refund Policy please click here.

For Privacy Policy please click here.

Shopping Cart