We want to ensure your complete satisfaction with our real Christmas trees. Please review our Returns & Refund Policy below:
Returns:
- We do not accept returns for real Christmas trees after delivery, except in cases where the issue is due to our fault.
- If your Christmas tree is damaged during transport or does not meet our highest quality standards, we will gladly exchange or refund it.
- To initiate a return, please contact us as soon as possible and within 48 hours of the delivery day.
- Upon our discretion and approval, we will arrange a refund (see refund policy) or exchange, to be delivered on the next available delivery date.
Refund:
- We generally do not provide refunds for delivered Christmas trees, except in cases where the issue is due to our fault and has been approved.
- If a return is approved, a full refund will be issued back to the original payment method within 7 business days.
Types of Returns:
- Damaged during transport: If your Christmas tree is damaged during transport, we will provide a full refund or exchange within 7 business days of approval.
- Not meeting highest quality standards: If the Christmas tree does not meet our highest quality standards, we will offer a full refund or exchange within 7 business days of approval.
Exchange of Christmas Tree:
- We may consider exchanging a Christmas tree on a case-by-case basis, subject to a fee.
- The Christmas tree must be in its original state for an exchange to be possible.
We strive to resolve any issues promptly and ensure your satisfaction. If you have any questions or concerns about our Returns & Refund Policy, please contact our customer service team.